Updated September 2013
What type of information is collected?
Traffic Data. As is true of most websites, we automatically collect certain information when you visit our Website. This information includes: (i) IP addresses, (ii) domain servers, (iii) types of computers accessing the Website, (iv) types of web browsers used to access the Website, (v) referring/exit pages, (vi) data about usage patterns throughout the Website (e.g. click rates on different links etc.). Information of this type (“Traffic Data”) is anonymous information that does not personally identify you but is helpful for us to improve the business performance and user experience of the Website.
Personal Information. In order for you to make donations through the Website, register with the Website, purchase tickets or registrations through the Website, RSVP to free events posted on the Website, or take certain other actions on the Website (e.g. contacting us through forms, etc.) we require you to provide us with information that personally identifies you (“Personal Information”). Personal Information includes the following types of data:
• Contact Data such as name, mailing address, e-mail address, and Crowdster.com user-name, account number, and password
• Demographic Data such as your zip code, age, and gender
• Company Data such as your business name, size, and business type
• Activity Data such as your donation history, fundraising history, events attended, etc.
How do you collect traffic data?
The Website also contains web beacons, which are electronic images that are used along with cookies to compile statistics so we can analyze how the Website is being used. Our e-mails may also contain web beacons so we can track how many people open the message or click on links within the message. This information helps us improve our communication and marketing efforts.
We use a third party to gather information on how you and others are using the Website. By using this service we are able (for example) to see how many people visited a given page or clicked on a given link. This information helps us optimize the performance of the Website.
Is my personal information kept confidential?
How does Crowdster.com use my personal information?
We use your information in a variety of ways to help us run the Website. Here are some of the ways we use your information:
• To send you receipts
• To send you updates about the Website
• To send you updates about activity on the Website related to you
• To send newsletters
• To administer your account
• To respond to customer service inquiries
• To send marketing materials
• To improve our Website and marketing efforts
• To administer the Classy Awards or other promotions you have entered
How do your newsletters work?
We send out a biweekly newsletter that contains tips and trends on events and event technology. We also send out updates about new blog posts and other resources as we develop them (collectively the “updates”). Individuals that register with the Website automatically receive the newsletter and the updates. Otherwise, if you are not already receiving the newsletter or the updates, then you must opt in to receive them.
The newsletter and the updates contain an unsubscribe option which you can follow at any point if you wish to stop receiving either, or both of them. If you have received our newsletter mistakenly, or wish to stop receiving it, you can also contact us at info@Crowdster.com and we will remove you from the list.
Please keep in mind that when you use the Website, you will likely receive other e-mail communications from us (some of which are mentioned in the section immediately preceding this one). We will try to keep the number of messages sent to you to a reasonable amount.
Who has access to my credit card number?
Crowdster provides two options for clients to process credit card transactions: 1. Stripe.com by default and 2. Third party systems selected by our clients (such as Authorize.net). In either case, Crowdster does not store any credit card information and does not make that information available to any parties.
Financial and Contact data you input to consummate a transaction is encrypted using SSL technology and sent to the third party system directly. For recurring donations your financial and contact data is stored by axiapayments.com in accordance with industry standards (only available for clients using Stripe.com).
Who has access to my personal information (except for credit card number)?
We share your personal information with other business partners who assist us in performing core services (such as hosting, data storage, and security) related to the operation of the Website. These business partners only use your personal information to perform these core services, which are necessary for the orderly operation of the Website.
Unless you donate anonymously, any organization you make a contribution to, or purchase from, through the Website will have access to your personal information (except for your credit card number). If you make a donation or purchase through an individual fundraising page, then the person who created the fundraising page will also have access to your personal information (except for your credit card number). If you make a donation or purchase through an individual fundraising page associated with a fundraising team, or directly to a team fundraising page, then the person who created the team page will also have access to your personal information (again, except for your credit card number). You consent to the foregoing and agree that we are not responsible for how these organizations or persons handle your personal information. You should contact them directly for their privacy policies and data usage practices.
From time to time, businesses or other entities will run campaigns to benefit charities through the Website. In such a situation, your personal information (except for credit card number) may be accessible to the business or other entity running the campaign. If that is the case, we will provide additional notice to you during checkout to let you know if the business or other entity will have access to your data.
What’s an individual profile?
When you make a transaction through the Website, we automatically index it for you. That information remains hidden from the public unless you register with the Website. If you decide to register (by, for example, creating a personal fundraising page), then by default your giving history, fundraising history, and the events you are attending will be displayed in your profile, which is publicly accessible. Your profile will also display your name, picture and personal message. You can determine what information in your profile to present from the edit profile option..
Are webpages I create private?
In general, no. If you create a personal fundraising page, an event page, campaign page, checkout page, or other webpage on the Website, it is not private. Pages created on the Website are indexed by search engines and accessible to the public.
If you create an event or campaign on the Website and select the “private” setting, this means that the event or campaign link will not be displayed through the activity feeds on the Website, the event or campaign will not be available through the internal search function on the Website, and it will not be indexed by external search engines like Google. It does not mean, however, that people cannot still wind up on your page (e.g. if the link is shared with them). Please keep in mind that, even if you make a campaign or event private, any personal fundraising pages created by your supporters as part of that campaign or event will remain publicly accessible.
What other information is public?
Information you post on event pages, campaign pages, personal fundraising pages, your profile (unless hidden), a charity profile, blog posts, or other public pages on the Website can be accessed by other people. You should exercise caution when deciding to share information on public pages. We cannot control who accesses shared information or how other parties will use that information.
What are activity feeds?
Activity feeds are streamed displays of actions occurring within the various projects on the platform. There are various public activity feeds on the home page and individual pages of our client sites. (e.g. donations, new events, ticket purchases, etc.).
Unless you select the option to donate anonymously, your name and the amount of your donation (or ticket/registration purchase) will be publicly displayed through the various activity feeds, the relevant charity profile’s activity feed, and (if you are registered) through the activity feed on your individual profile.
Users of the Website also have access to certain widgets (widgets are small snippets of code we generate that the nonprofit can then put into another website). These widgets allow a user to display activity occurring on the Website on the nonprofit’s own website, blog, or another website. Unless you donate anonymously, your name and the amount of your donation (or ticket/registration purchase) may be publicly displayed through the activity feed on a widget. If you become a supporter of a nonprofit on the Website, or fundraise for a nonprofit on the Website, your name and picture may also be displayed on a widget. Please keep in mind that we cannot control, where a given nonprofit will embed the widgets we make accessible to it.
What are API’s and how can my information be shared?
We make an application programming interface (an “API”) available to nonprofit clients. An API (in non technical terms) allows a nonprofit to automatically retrieve information from our site, for use/display elsewhere (e.g. on the nonprofit’s website). To give an example, a nonprofit might use our API to retrieve the names and photos of the top 5 fundraisers for a campaign it is running; the nonprofit could then display that information on a leader board on its own website. If you are fundraising for a nonprofit your name, picture, amount raised, and goal, can be retrieved by the nonprofit through our API. If you create a team fundraising page, then your name, the team goal, and the amount raised by the team can also be retrieved by the nonprofit through our API. If you host an event for a charity, then your name, contact info, and the location of your event can be retrieved by the benefiting nonprofit through our API. The foregoing examples are for illustrative purposes only. The nonprofit you engage with has access to other information through our API such as tickets sold, number of attendees, etc. That being said, the information that we make available through our API is (generally) information that is otherwise available on the Website (e.g. already posted on an event page, campaign page, available through search results, etc.).
What choices do I have?
It’s up to you whether or not you want to provide us with Personal Information. You can still visit the Website without providing us with Personal information, but you will be unable to take certain actions without doing so.
You can also choose to make contributions anonymously. If you make an anonymous contribution, your name will not be displayed through the Website’s activity feeds and your Personal Information will not be given to the organization you are making a contribution to.
How can I update or correct my personal information?
If you have registered (and therefore have an individual profile) you can update your information by clicking on “Edit Profile” which is accessible from the “My Home” section of the site when a user is logged in.
What do I do if my information is lost or stolen?
If you know, or suspect, that your credit card, user name, or password has been lost, stolen, or used without your authorization you need to contact us immediately (help@Crowdster.com). Upon notification, we will take reasonable steps to mitigate any damage which may have been caused. You are responsible for the safety and security of your user name and password. You should logout after each session you have with the Website and you shouldn’t share this information.
Can Children Use this Website?
Our Website is for a general audience and is not targeted towards children. Children under 18 years of age are prohibited from using the Website per our Terms of Service. If your child has used the Website and submitted Personal Information to us, please contact us and we will endeavor to remove that information from the Website and our database.